Jon E. Luksik
10708 Juniper Pass

San Antonio, TX 78254

Home/Cell:  (210) 724-5057

E-mail:  jonluksik@yahoo.com

 

 

OBJECTIVE:

 

Seeking a position as a key member of a strong, growing company that can benefit from my experience, training, and technical aptitude with computers, equipment, software, supervision, and management.

 

SUMMARY OF QUALIFICATIONS:

 

             More than 10 years experience in Information Technology encompassing:

 

·   12+ years of supervisor/management experience

·   Installation, configuration, and troubleshooting of software packages

·   Troubleshoot, maintain and operate hardware systems and peripherals

·   Customer Support and Training

·   Active Directory

·   A+ , Net+, Security+, MCP Certified

·   Hands-on technical expertise in the following:

              * Desktops  * Cables  * Laptops  * Laser Printers  * XP/VISTA/Windows 7/8 Operating Platforms

                           

EXPERIENCE:

 

Dec 2014-Present

AFMOA Help Desk Lead, Contractor, TeAM, Inc

 

·   On-site PC Support Technician for Windows 7/Windows 8 Operating Systems

·   Diligently executed the completion of constant hardware and software upgrades as required to aid our AFMOA customer

·   Ensures all software is up to date and meets SDC standards

·   Use DRA to create, modify, and delete computer object within Active Directory

·   Utilized BMC Remedy 7.6 system to properly document incidents for customers

·   Worked in a cohesive team to support AFMOA in all Information System efforts

·   Lead for 7 technicians

·   Create schedules and monitor progress of jobs to ensure completion to customer satisfaction

·   Assign work orders to technicians

·   Direct contact with IT PM to ensure smooth day-to-day operations

 

 

Sept 2014-Dec 2014

Help Desk Field Technician, Contractor, OBXtek

 

·   On-site PC Support Technician for Windows 7/Windows 8 Operating Systems

·   Diligently executed the completion of constant hardware and software upgrades as required to aid our AFMOA customer

·   Ensures all software is up to date and meets SDC standards

·   Use DRA to create, modify, and delete computer object within Active Directory

·   Utilized BMC Remedy 7.6 system to properly document incidents for customers

 

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·   Worked in a cohesive team to support AFMOA in all Information System efforts

 

Sep 2013-Jun 2014

ADPE Technician, Contractor, Kandahar Air Field, Afghanistan

 

·   Responsible for the troubleshooting and resolution of both hardware and software issues for 10,000+ users on classified and non-classified network

·   Primary responsible to re-image computers to Federal Desktop Computer Configuration standards on NIPR, SIPR, and CXI enclaves

·   Ensures computers are up-to-date with third party software and security policies

·   Extensive use of Active Directory;  Create, modify, and delete user and computer accounts

·   Joining and removing computers from both classified and unclassified networks

·   Update MOAP CD;  ensuring all patches are available for new computers

·   Proficient in destruction/purging of classified equipment and documents

 

Jan 2011-Present

HelpDesk/ADPE Lead, Contractor, FOB Farah, Afghanistan

 

·   Responsible for the troubleshooting and resolution of both hardware and software issues for 250 users on classified and non-classified network

·   Primary responsible to re-image computers to Federal Desktop Computer Configuration standards on NIPR, SIPR, and CXI enclaves

·   Ensures computers are up-to-date with third party software and security policies

·   Extensive use of Active Directory;  Create, modify, and delete user and computer accounts

·   Joining and removing computers from both classified and unclassified networks

·   Update MOAP CD;  ensuring all patches are available for new computers

·   Proficient in destruction/purging of classified equipment and documents

·   Senior technician; supervises seven personnel

 

Sep 2009-Jan 2011

Site Lead/Enterprise Compliance and Patch Manager, Contractor, Lackland AFB, TX

 

·   Responsible for the placement and connectivity of over 3000 computer systems covering 11 different organizations.

·   Ensured desktop systems security guidelines were defined and adhered to as directed.

·   Created new instructions to streamline procedures thereby ensuring a smooth setup.

·   Created weekly/monthly reports on status, progress, and customer satisfaction.

·   Managed 9 contractor personnel.                           

 

2009-Sep 2009

Site Lead, Contractor, Randolph AFB, TX

 

·   Responsible for 150 network accounts and systems  

·   Created all procedures and directions for the IT office; established a continuity book where there were absolutely no instructions.

·   First line of contact for all computer and printer issues.

·   Coordinated the implementation, assist in set-up and training, and follow-up of new programs and systems.

·   Managed 2 contractor personnel

 

 

 

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2007-2009

SIPR Field Engineer, Contractor, Ft Sam Houston, TX

·   Manage and ensure stability of a 400 user Secret network.

·   Network Security Manager; conducts vital scans of all subnets, reports and corrects any violation of software or file protocols.

·   Created, managed, and deleted user and computer accounts through Active Directory.

·   First line of contact for all computer and printer issues.

·   Coordinated the implementation, assist in set-up and training, and follow-up of new programs and systems.

 

2005-2007

SIPR Help Desk Lead, Contractor, Ft Sam Houston, TX

 

·   Managed and ensured stability of a 400 user Secret network

·   Managed and ensured stability of a 7000 user non Secret network

·   Network Security Manager; conducts vital scans of all subnets, reports and corrects any violation of software or file protocols

·   Created, managed, and deleted user and computer accounts through Active Directory

·   First line of contact for all computer, printer and server trouble calls

·   Monitor 200+ servers; perform system backups, upgrades, and maintenance

·   Coordinated the implementation, assist in set-up and training, and follow-up of new programs and systems

·   Senior technician; creates/maintains work schedule and policies/procedures

 

EDUCATION AND TRAINING:

 

           Graduate of Rutherford High School, Panama City, Florida

              A+ CE Certified

           Net+ CE Certified

          Security+ CE Certified

MCP

           Computer Repair and Network Maintenance Course

           Basic Computer Applications; Health Service Management Course

 

GENERAL INFORMATION:

 

Clearances held:

SECRET, expires November 2023

TOP SECRET (SSBI), expires March 2012

 

Retired from US Air Force 01 Feb 2005